An overview of information logistics for FM&O business processes

Systems that warrant a sustained collection, analysis and retrieval of building information are essential to maintain a smooth and steady flow of information across the diversity of actors throughout building lifecycle phases. Benefits of using Building Information Management (BIM) tools for this purpose will not be fully realized unless the facility management and operation (FM&O) activities and processes are adjusted accordingly. This paper aims to provide the theoretic basis for more focused studies on existing and desired processes in the FM&O sector and their associated information transactions. Academic literature as well as empirical studies in the subject area of building information management and workflow processes of the FM&O sector are consulted and analyzed. An overview of the types and taxonomies of generic FM&O activities and processes, disciplinary actors within the sector and their information needs are provided.